Question 1

What is the Crown Casino dress code?

Accepted Answer

Crown Melbourne Management reserves the right to refuse entry to any person considered unsuitably attired. Customers are required to dress smart casual and remain neat and tidy at all times while in the Casino. Management reserves the right to apply their discretion at all times. Note for security reasons Management may require the removal of any hat, helmet or head dress.

The following dress is considered unacceptable:

Ripped, torn or soiled clothing
T-shirts with offensive design/words
Camouflage clothing
Work singlets or work tank tops
Active sporting attire
Manual work clothing or boots (including all steel cap boots)
Unclean, untidy or torn footwear
Ugg boots, rubber gum boots

Question 2

Does the Crown Melbourne Casino ever close?

Accepted Answer

Crown Melbourne Casino operates 24 hours a day, seven days a week with the exception of Christmas Day, Good Friday and ANZAC Day. The Casino entrances are closed on these exception days from 4am to 12 noon the same day.

Question 3

What is Crown Wallet?

Accepted Answer

Crown Wallet (also known as CardPlay) brings ease and security to your gaming experience at Crown.

It’s a fast, flexible, and cashless way to move easily between your favourite Electronic Gaming Machines (EGMs) – by transferring funds to and from your Crown Wallet with a few clicks.

Learn more about Crown Wallet.

Question 4

What is Carded Play?

Accepted Answer

As part of Crown Melbourne’s commitment to safer play and player wellbeing, Crown has introduced new measures which make it a requirement to have a card to play.

The card allows you to set time and loss limits for gaming so you can play safely.

Learn more about Carded Play.

Question 5

What is a Crown Deposit Account?

Accepted Answer

A Crown Deposit Account allows eligible members to manage gaming funds for use at Crown Melbourne. Updated terms and conditions came into effect on 1 August 2022, supporting enhanced controls and transparency.

Learn more about Crown Deposit Account.

Question 6

What gaming rules apply at Crown Melbourne Casino?

Accepted Answer

Crown Melbourne operates in accordance with the Victorian Gambling and Casino Control Commission (VGCCC) Casino Rules, which govern gaming machine operation and player protections. These rules apply to all casino gaming at Crown Melbourne.

Learn more about the Victorian Gambling & Casino Control Commission Gaming Machine Rules here.

Question 7

What are Crown Melbourne’s Responsible Practices?

Accepted Answer

Crown has made some changes to the way we provide our services. It’s Crown’s responsibility to ensure approved identification, personal details and, in some cases, financial information is up-to-date from our customers.

Our Responsible Practices aim to mitigate the risk of individuals using illicit funds at Crown. You can play an important role to help us protect the community by being aware of our processes and declaring certain information to Crown when requested.

Learn more about Crown's Responsible Practices.

Question 8

I wish to gamble online with Crown, how do I go about it?

Accepted Answer

The Australian Federal Government has in place the Internet Gaming Moratorium which prevents Australian operators from doing this.

Question 9

How do I provide feedback on my experience at Crown?

Accepted Answer

You can send us an e-mail via our contact us page or by calling +61 3 9292 8888 to speak to one of our friendly Customer Relations Advisors.

No Limit Hold’em	Pot Limit Omaha
$1 / $3 Blinds \| Speed Optional Straddle $6 Buy-in: $100 - $200 Rake (2-9 players): Pots $40 and under = $5 Pots $41 - $80 = $10 Pots 81-$120 = $15 Pots $121 or above = $20 10 seconds to act $2 / $5 Blinds \| Turbo Optional Straddle $10 Buy-in: $200 - $500 Rake: 10% \| Capped at $25 20 seconds to act $5 / $5 Blinds \| Turbo Optional Straddle $10 Buy-in: $300- $1,200 Rake: 10% \| Capped at $25 20 seconds to act $5 / $10 Blinds Optional Straddle $20 Buy-in: $1,000 - $3,000 Rake: 10% \| Capped at $25 $10 / $20 Blinds Optional Straddle $40 Buy-in: $2,000 - $5,000 Rake: 10% \| Capped at $25* $25 / $50 Blinds Optional Straddle $100 Buy-in: $4,000 minimum Rake: 10% \| Capped at $25* $50 / $100 Blinds Optional Straddle $200 Buy-in: $4,000 minimum Rake: 10% \| Capped at $25*	$5 / $5 Blinds Optional Straddle $10 Buy-in: $300 - $1,000 Rake: 10% \| Capped at $25 $5 / $10 Blinds Optional Straddle $20 Buy-in: $1,000 - $3,000 Rake: 10% \| Capped at $25 $10 / $20 Blinds Optional Straddle $40 Buy-in: $2,000 - $5,000 Rake: 10% \| Capped at $25* $25 / $50 Blinds Optional Straddle $100 Buy-in: $4,000 minimum Rake: 10% \| Capped at $25' $50 / $100 Blinds* Optional Straddle $200 Buy-in: $4,000 minimum Rake: 10% \| Capped at $25*
Additional Games
Limit Omaha $10 / $20 Structure $5 / $10 Blinds Buy-in: $100 - $1,000 Rake: 10% \| Capped at $25* Limit Omaha $20 / $40 Structure $10 / $20 Blinds Buy-in: $200 - $2,000 Rake: 5% \| Capped at $25* Limit Omaha Hi/Lo $10 / $20 Structure $5 / $10 Blinds Buy-in: $100 - $1,000 Rake: 10% \| Capped at $25* Limit Hold’em / Omaha $20 / $40 Structure $10 / $20 Blinds Buy-in: $200 - $2,000 Rake: 5% \| Capped at $25*	NLHE / PLO Orbits $2 / $5 Blinds Optional Straddle $10 Buy-in: $300 - $1,000 Rake: 10% \| Capped at $25 Two Card Manila $10 / $10 / $10 / $10 / $20 Structure $5 Blind Buy-in: $200 - $1,000 Rake: 5% \| Capped at $25* Three Card Manila $10 / $10 / $10 / $10 / $20 Structure $5 Blind Buy-in: $200 - $1,000 Rake: 5% \| Capped at $25* H.O.R.S.E Limit Mixed Game $10 / $10 / $20 / $20 Structure $5 / $10 Blinds \| $10 Ante Buy-in: $200 - $1,000 Rake: 5% \| Capped at $25*
*Red Chip

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